Frequently Asked Questions
Find answers to frequently asked questions about our products and services.
Orders are typically delivered within 6 - 11 business days.
Due to exceptionally high demand, our manufacturing facility has reached full production capacity several times over the past two months, temporarily resulting in certain products selling out.
To ensure consistent quality and product standards, stock is released in carefully managed batches. As a result, some orders may experience slightly longer delivery times.
Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow its journey.
If you have any questions, our customer support team is always happy to help.
Once your order has been dispatched, you'll receive a tracking number by email.
You can use this tracking number to follow your parcel on our website or directly through the courier's website.
For your convenience, we accept all major credit and debit cards, as well as Apple Pay and Google Pay.
You can contact our customer support team by email at support@purivano.com or via our contact form.
We typically respond within 12 to 24 hours.