Refund policy

We offer a 60-day return policy, which means you have 60 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it - unused, unworn, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, please contact us at support@purivano.com. If your return is accepted, our customer support team will provide you with the return address and instructions on how to send your parcel.

Customers are responsible for arranging and paying all return shipping costs unless the item received is defective, damaged, incorrect, or otherwise not as described. We do not provide prepaid return shipping labels for change-of-mind returns.

We strongly recommend using a tracked shipping service when returning an item. We are not responsible for returned parcels that are lost or damaged in transit.

Any customs declarations, postage arrangements, or other requirements associated with returning the parcel are the responsibility of the customer.

Items returned without first requesting and receiving return authorisation will not be accepted.

If you have any questions about returns, you can contact us at support@purivano.com at any time.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, incorrect, or not as described.

If the issue is confirmed, we will provide an appropriate solution in accordance with applicable consumer law. Where we require a defective, damaged, incorrect, or misdescribed item to be returned, we will cover the reasonable return costs where required by law.

Non-Returnable Items

Certain types of products cannot be returned, including:

• Perishable goods such as food, flowers, or plants.

• Custom-made or personalised products.

• Personal care items where applicable for hygiene or health-protection reasons.

• Hazardous materials, flammable liquids, or gases.

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Unfortunately, we cannot accept returns on gift cards.

Any exclusion relating to sale or discounted items applies only where permitted by applicable consumer law and does not affect your statutory rights.

Exchanges

The quickest way to receive the item you want is to return your original purchase. Once your return has been approved, you can place a new order for the replacement item.

Unless the item is defective, damaged, incorrect, or not as described, the customer is responsible for the cost of returning the original item.

UK and European Cooling-Off Rights

Where applicable under consumer law, customers may have a statutory right to cancel an online purchase within 14 days of receiving the goods without providing a reason.

After notifying us of the cancellation, the customer must return the goods within the legally applicable return period.

Unless we have agreed otherwise, the customer is responsible for the direct cost of returning goods when exercising a change-of-mind or cooling-off right.

The item should be returned in its original condition. Customers may inspect the item as reasonably necessary to determine its nature, characteristics, and function. We may make a deduction from the refund where permitted by law if the value of the goods has been reduced through handling beyond what is reasonably necessary.

These provisions do not affect your statutory rights regarding faulty, damaged, incorrect, or misdescribed goods.

Refunds

Once we've received and inspected your returned item, we'll let you know whether your refund has been approved.

If approved, your refund will automatically be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to process and post the refund.

Where required by applicable consumer law, the original standard delivery charge will also be refunded. Any additional amount paid for an upgraded or expedited delivery method may not be refundable.

Return shipping costs paid by the customer for a change-of-mind return are non-refundable.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@purivano.com.