Refund policy
We offer a 60-day return policy, which means you have 60 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it - unused, unworn, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, please contact us at support@purivano.com. Please note that returned items must be sent to the address provided by our customer support team.
If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your parcel. Items returned without first requesting a return will not be accepted.
If you have any questions about returns, you can contact us at support@purivano.com at any time.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you've received the wrong item. We'll assess the issue and make it right as quickly as possible.
Non-Returnable Items
Certain types of products cannot be returned, including:
- Perishable goods such as food, flowers, or plants.
- Custom-made or personalised products.
- Personal care items such as cosmetic products.
- Hazardous materials, flammable liquids, or gases.
If you're unsure whether your item is eligible for return, please contact us before sending it back.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to receive the item you want is to return your original purchase. Once your return has been approved, simply place a new order for the replacement item.
14-Day Cooling-Off Period for European Union Customers
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.
To qualify, the item must be in the same condition in which you received it - unused, unworn, with tags, and in its original packaging. Proof of purchase is also required.
Refunds
Once we've received and inspected your returned item, we'll let you know whether your refund has been approved.
If approved, your refund will automatically be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@purivano.com.