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Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
Shipping Time
Our standard delivery timeframe is 8–13 business days, depending on your location.
Please note that business days do not include weekends or public holidays.
Delays
While we do our best to ensure timely delivery, unexpected delays may occur due to factors outside our control — such as:
-
National or international holidays
-
Severe weather conditions
-
Customs inspections or clearance procedures
-
Carrier delays or logistical disruptions
We are not responsible for delays caused by these external factors. Once the package is handed over to the shipping carrier, delivery times are only estimates and not guaranteed.
Tracking Your Order
Once your order ships, you’ll receive a tracking number via email so you can monitor its progress.
Wrong Address Disclaimer
Please ensure your shipping address is complete and correct. We cannot be held responsible for packages delivered to incorrect addresses provided by the customer.
Lost or Stolen Packages
If your tracking information shows that your package was delivered, but you have not received it, please contact the shipping carrier directly. We are not responsible for lost or stolen packages after delivery is confirmed.
Contact Us
If you have any issues or questions about your order, please contact our support team at support@purivano.com
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
Shipping Time
Our standard delivery timeframe is 8–13 business days, depending on your location.
Please note that business days do not include weekends or public holidays.
Delays
While we do our best to ensure timely delivery, unexpected delays may occur due to factors outside our control — such as:
-
National or international holidays
-
Severe weather conditions
-
Customs inspections or clearance procedures
-
Carrier delays or logistical disruptions
We are not responsible for delays caused by these external factors. Once the package is handed over to the shipping carrier, delivery times are only estimates and not guaranteed.
Tracking Your Order
Once your order ships, you’ll receive a tracking number via email so you can monitor its progress.
Wrong Address Disclaimer
Please ensure your shipping address is complete and correct. We cannot be held responsible for packages delivered to incorrect addresses provided by the customer.
Lost or Stolen Packages
If your tracking information shows that your package was delivered, but you have not received it, please contact the shipping carrier directly. We are not responsible for lost or stolen packages after delivery is confirmed.
Contact Us
If you have any issues or questions about your order, please contact our support team at support@purivano.com or call us at +13072939471 we’ll do our best to assist you.